FAQ

What does The Handmade Elephant stock?
We offer a wider range of products including fabric, wool, patterns, craft tool, accessories and haberdashery. Please note stock online may vary to what is in store and we cannot guarantee to have all products to hand should you take a trip to visit us. If you are after something specific please give us a call beforehand.

What if I see something online but can't find it in-store?
Our website and shop stock varies slightly. We try to get all the items online and in-store at the same time but as we are a small team this may not always be possible. If you find something online but can not find it when you visit us, it may be in our stock room and not yet made it to the shop floor....or visa versa...new items may not have made it online yet. Let us know and we will be more than happy to fetch it out for you to take a look at....Or if you find yourself thinking about something you didn't buy, let us know and we can post it out to you. Please bare in mind online and in-store prices may vary.  

How can I pay for my order?
When purchasing online you can pay using a variety of payment hosts including Paypal, Applepay, Googlepay, Klarna, or any valid credit or debit card. Please see individual host's 'use of' terms and conditions.

Where is my order?
For more information about shipping times and rates please read our deliveries and returns page.

I have been given gift vouchers. How can I spend them?
Gift vouchers purchased in-store can only be spent in-store and expire 1 year after the purchase date. No change will be given for transactions made using the gift voucher. The value of any returns items purchased with a voucher will be put back onto a gift voucher. A receipt is required for any return/exchange of items. 
Loyalty card stamps will be given at the time the gift voucher is purchased. Stamps can not be redeemed when spending the gift vouchers.

I've picked up a loyalty card, what does this mean?
Loyalty cards are our way of rewarding our customers. You will be given a card in-store once you have spent £10 or more in a single transaction. For every £10 increment spent in a single transaction a stamp will be added to the card. Once ten stamps have been collected the customer can redeem this for £5 credit in-store. The customer must return the full loyalty card to the store to redeem this amount against their shopping. No change will be given if the sale is under £5. A receipt is required for any return/exchange of items purchased using this method. The value will then be returned as store credit.
Stamps can not be collected when redeeming a completed loyalty card. Stamps can only be collected on a single card once per day, per customer. This offer is at the discretion of The Handmade Elephant and can be removed/retracted at any point without notice.